Many stores paste three generic lines and consider it done. The requirement is not that the policy exists: it is that it is clear enough for a shopper to know what to expect.
What the policy actually says
«Return and refund policy that is unclear, missing, or not easily discoverable»
Official policy · quoted word for word, checked
against the source on 2026-09-20.
This one costs you visibility rather than blocking you.
How to fix it in Shopify
How long the buyer has to ask for a return.
What condition the item has to come back in.
Who pays return shipping.
How long the refund takes once you receive it.
How to start the process, with an address or a contact.
Check your whole store for this
Doing this by hand for one product is easy. Doing it for every product, and for the
store-level rules that suspend accounts, is not. Type your store address and see where you
stand, with the policy quoted next to each finding.
We only read what your store already publishes to any visitor.
No access, no passwords, nothing about your customers.