No contact information on your store

A contact form on its own is weak evidence: it shows nothing to someone checking whether you can actually be reached. A published address is the point.

What the policy actually says

«Make sure your website has updated contact information and a clear explanation of what your company does, like on an “About us” page.»

Official policy  ·  quoted word for word, checked against the source on 2026-09-20.

This one blocks the product, or the whole account.

How to fix it in Shopify

  1. Publish at least a contact email address, on a visible page and in the footer.
  2. A phone number and a postal address make the signal much stronger.
  3. Use an address on your own domain rather than a free mailbox, if you have one.

Check your whole store for this

Doing this by hand for one product is easy. Doing it for every product, and for the store-level rules that suspend accounts, is not. Type your store address and see where you stand, with the policy quoted next to each finding.

We only read what your store already publishes to any visitor. No access, no passwords, nothing about your customers.

All the checks we run