It is the least glamorous page in the store and one of the ones Google names directly. Shopify generates a starting template, so there is little reason to leave it out.
What the policy actually says
«Missing merchant terms and conditions or shipping information»
Official policy · quoted word for word, checked
against the source on 2026-09-20.
This one blocks the product, or the whole account.
How to fix it in Shopify
In Shopify: Settings, then Policies, then Terms of service.
Use the template Shopify offers as a base and adjust it to what you actually do.
Keep it reachable from the footer of every page.
Check your whole store for this
Doing this by hand for one product is easy. Doing it for every product, and for the
store-level rules that suspend accounts, is not. Type your store address and see where you
stand, with the policy quoted next to each finding.
We only read what your store already publishes to any visitor.
No access, no passwords, nothing about your customers.